Terms of Service

These Terms govern access to and use of the public Ghloria website, waitlist, public documentation, and related communications made available by Threadflare, LDA, NIPC 519407369, with registered office at Rua Snu Abecassis, nº 4, 6D, 1750-062 Lisboa, Portugal.

These Terms do not govern use of the logged-in Ghloria SaaS platform or a paid subscription. Platform access, data processing, service levels, fees, and other customer-specific matters are governed by the applicable order form, pilot agreement, subscription agreement, and data processing terms.

By using the website or submitting information through it, you agree to these Terms. If you act for an organisation, you confirm that you are authorised to provide its information and communicate with us on its behalf.

The waitlist and commercial materials are intended for business users aged 18 or over. If you do not agree with these Terms, do not use the website or submit information through it.

Ghloria is developing software infrastructure for travel agencies. The public website provides information about the product, company, early-access programme, and related documentation. Website content is general information and may describe planned, beta, or evolving capabilities.

Threadflare, LDA is not acting through this website as a travel agency, tour operator, payment institution, airline, accommodation provider, or other travel supplier. The website does not itself create or confirm a travel booking.

Joining the waitlist expresses interest only. It does not guarantee platform access, a particular onboarding date, pricing, functionality, territory, capacity, or the conclusion of a contract. We may decide whom to invite, the order and timing of invitations, and whether an organisation is suitable for a pilot or early-access programme.

You must provide accurate professional contact information and keep it reasonably current. We may contact you about your request, product fit, onboarding, and related early-access matters. Marketing communications will include a method to opt out where required.

You may use the website only for lawful business and informational purposes. You must not interfere with its operation or security; attempt unauthorised access; introduce malware; scrape or send automated requests at a disruptive rate; misrepresent your identity or authority; submit unlawful, infringing, deceptive, or harmful material; or use the website to violate another person's rights.

You must not use non-public information obtained from Ghloria to build or benchmark a competing service without our written permission. Ordinary review of publicly available information and lawful interoperability rights are not restricted beyond what applicable law permits.

The website, brand, software demonstrations, interface designs, text, graphics, documentation, logos, and other materials are owned by Threadflare, LDA or its licensors and are protected by intellectual-property laws. Ghloria is the product and brand name; no ownership or licence is transferred except the limited right to access and use the public website in accordance with these Terms.

You may link to public pages and make reasonable internal copies for evaluating Ghloria. You may not reproduce, modify, distribute, sell, license, remove proprietary notices from, or create derivative commercial materials from our content without permission, except where law expressly allows it.

You retain rights in information and materials you submit. You grant us the limited rights necessary to receive, store, review, and use those materials to respond to you, manage the waitlist, evaluate product fit, and operate the website in accordance with our Privacy Policy.

If you voluntarily provide product ideas or feedback, we may use them without restriction or payment, provided that we do not publicly identify you or disclose your confidential information without permission. Do not submit information that you are not authorised to share.

The website may link to third-party websites or depend on third-party infrastructure. Those services are controlled by their respective providers and may have separate terms and privacy policies. A link or integration does not mean that we endorse every statement, product, or practice of the third party.

We are not responsible for third-party services outside our control, although this does not limit responsibilities that cannot lawfully be excluded.

We may change, suspend, restrict, or discontinue any public website feature or content. We do not promise that the website will always be available, uninterrupted, secure, complete, or error-free. Planned product descriptions, roadmap statements, examples, and documentation may change before or after release.

Any service levels or support commitments for the SaaS platform apply only if included in a separate written customer agreement.

Our Privacy Policy explains how we collect and use personal data through the public website and waitlist. By submitting information, you confirm that it is accurate and that you are entitled to provide it. Do not submit sensitive traveler information through the public website.

The website and its content are provided on an as-available basis for general business information. To the maximum extent permitted by law, we exclude implied warranties concerning satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.

You should not rely on public website content as legal, tax, accounting, security, travel, or regulatory advice. You remain responsible for evaluating whether Ghloria is appropriate for your organisation and for verifying any information before acting on it.

To the maximum extent permitted by law, Threadflare, LDA and its directors, employees, and contractors will not be liable for indirect or consequential loss, loss of profits, revenue, business opportunity, goodwill, or data arising from use of or inability to use the public website.

Our aggregate liability arising from the public website and waitlist will not exceed EUR 100. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be excluded under applicable law. These limitations do not govern liability under a separate SaaS customer agreement.

We may block or restrict access to the public website where reasonably necessary to protect security, prevent abuse, comply with law, or respond to a material breach of these Terms. You may stop using the website at any time and may ask to leave the waitlist by contacting hello@ghloria.com.

Provisions that by their nature should continue, including intellectual property, disclaimers, liability, governing law, and accrued rights, survive termination.

We may update these Terms to reflect changes in the website, business, or law. The revised version takes effect when published unless a later date is stated. Where changes materially affect an existing waitlist relationship, we may provide an additional notice.

If any provision is held unenforceable, the remaining provisions continue in effect and the affected provision will be interpreted as closely as legally possible to its intended effect. A failure to enforce a provision is not a waiver. You may not assign rights under these Terms without our written consent; we may assign them as part of a reorganisation, financing, merger, acquisition, or transfer of the relevant business.

These Terms and the Privacy Policy form the entire agreement concerning the public website and waitlist. They do not replace a signed customer, pilot, confidentiality, or data processing agreement.

These Terms are governed by Portuguese law. Subject to any mandatory jurisdiction rights that apply, the courts of Lisbon, Portugal have exclusive jurisdiction over disputes concerning the public website or waitlist. Nothing in these Terms limits mandatory rights that cannot lawfully be waived.

Questions or legal notices may be sent to hello@ghloria.com or to Threadflare, LDA, Rua Snu Abecassis, nº 4, 6D, 1750-062 Lisboa, Portugal. Please include enough information for us to identify and respond to the matter.